O2 to compensate customers over service outage

O2 to compensate customers over service outage

O2 has said that the software issue that left millions of customers unable to use any data services worldwide yesterday was down to a flaw in Ericsson certificates.

Pay-monthly customers, SMB business customers and mobile broadband customers two days of monthly airtime credit off their bill by the end of January.

The mobile operator also plans to give its prepaid customers a 10 percent discount and credit on top-up plans. O2 said it will let customers know when this is available.

O2 also tweeted a short statement after it restored all services during early morning December 7, saying that their technical teams will continue to keep a close eye on the network's performance.

If you're using public wi-fi when there's an outage, make sure your device is secure, and avoid taking any financial transactions while online, or using services you need to log-in to in order to use, such as Facebook or other social media sites.

The day-long O2 outage impacted all of the operator's 25 million customers, as well as an additional seven million customers using Sky Mobile, Tesco Mobile and giffgaff, all of which use the same mobile infrastructure.

The issue was resolved by Friday morning - almost 24 hours after it was first reported.

"We're very sorry about yesterday's data issue. We understand how important it is to stay connected, especially at this time of year", a company spokeswoman said.

More news: Bryce Harper, Nationals no longer negotiating, owner says
More news: Ben Simmons' Philadelphia 76ers in loss to Toronto Raptors
More news: Barcelona make just one change for derby with Espanyol

The compensation announcement comes after mounting pressure from consumer groups.

Alex Neill, managing director of home products and services, said O2 should compensate "customers for the frustrating network failure suffered by millions".

Ericsson adds: "The cause of today's network issue is in certain nodes in the core network resulting in network disturbances for a limited number of customers across the world, including in the UK".

This would mean a customer on the cheapest £13 a month airtime contract will receive 87p in credit despite them not being able to use their phone for almost 24 hours on Thursday.

The two firms said: "We fully appreciate it's been a poor experience and we are really sorry".

"We're giving you a day of free unlimited United Kingdom data this Saturday 8 Dec, so you can catch up on all the things you've missed". "Yes it's an inconvenience". Ericsson will undoubtedly be pressured by O2 and the third-parties affected for reassurance as well as potential compensation, while customers remain unclear whether or not they will see recompense.

Amusingly, when the Financial Times first reported the issue and pointed the finger at Ericsson, they claimed they were unaware of any issues relating to their networking equipment or software.

Related Articles

  • Galaxy S10 punch hole further hinted by screen protector leak

    Galaxy S10 punch hole further hinted by screen protector leak

    We've also seen a device that likely gives us some basic clues aiming at the design language of Samsung's next family of devices. If these do indeed show the Galaxy S10 , we can safely assume we're seeing the Galaxy S10 Plus, not just the base model.

    Israel may expand anti-tunnel operation into Lebanon, minister warns

    Earlier on Saturday, the Israeli military fired at three Hezbollah suspects who approached the border where the army was working. The IDF has booby-trapped the tunnel and anyone entering the tunnel from the Lebanese side is risking their life.
    Bradford MPs not backing Brexit deal

    Bradford MPs not backing Brexit deal

    Lord Howard suggested that talks with Brussels should be intensified to prepare for a Brexit with no formal deal. The Prime Minister has the backing of the majority of the Conservative Party, some independents and one Lib Dem.
  • As Fed Says on Track, Narrowing Yield Curve Could Complicate Debate

    As Fed Says on Track, Narrowing Yield Curve Could Complicate Debate

    Smith suggests the market is pricing in lower Fed rates in the future, either to end a recession or to prevent one. The Treasury "yield curve" can be seen as a proxy for investor sentiment on the direction of the economy.
    Army Beats Navy for Third Straight Season

    Army Beats Navy for Third Straight Season

    At the stadium, President Trump kicked off the game by handling the coin toss, after which the crowd erupted into cheers. President Trump is set to toss the coin before the highly-anticipated Army-Navy football game.
    With Kevin Hart’s downfall, hosting the Oscars got harder

    With Kevin Hart’s downfall, hosting the Oscars got harder

    Immediately after Hart was confirmed as host on Tuesday night , some journalists began tweeting reminders of Hart's past comments. This time, speculation has already been rampant that few in Hollywood want the gig, for which few win glowing reviews.
  • Residents of California town Paradise razed by wildfire can go home

    Residents of California town Paradise razed by wildfire can go home

    The devastation from the fires will be felt in the state's housing market, state officials, academics and other experts said. Rebecca Rogers of Chico came to support Christensen, a friend, as she sifted through the remains of her belongings.
    Kotak Mahindra Bank stock jumps over 10% on report of Berkshire investment

    Kotak Mahindra Bank stock jumps over 10% on report of Berkshire investment

    The stock gained 33 percent in the past 12 months compared to an 8.3 percent gain in the S&P BSE Sensex, according to Bloomberg data.
    Tillerson Was 'Dumb as a Rock'

    Tillerson Was 'Dumb as a Rock'

    Mr Tillerson noted that he had never met Mr Trump before Vice-President Mike Pence invited Mr Tillerson to the White House. Trump, in his response, blasted the former top American diplomat as lazy and questioned his mental capacity.
  • The Cut Columnist apologises for calling Priyanka Chopra scam artist

    The Cut Columnist apologises for calling Priyanka Chopra scam artist

    Mariah Smith said she took "full responsibility for what I wrote, and I was wrong. There is no good explanation for this other than human error and poor judgment.
    Dog that survived California wildfire guarded property for weeks

    Dog that survived California wildfire guarded property for weeks

    Madison was involuntarily left behind as the deadliest fire in state history swept through Butte County last month. Sullivan wrote in the comment on her Facebook post, which was shared almost 12,000 times as of Saturday afternoon.
    Google launches AI-driven personalized audio news for smart speakers

    Google launches AI-driven personalized audio news for smart speakers

    Google Assistant , the AI program developed by the company, will manage the feed, allowing users to skip a story, go back or stop. The participating news partners mentioned by Google in their blog post are shown below in the image.