Facebook plans pay boost for content moderators

Facebook plans pay boost for content moderators

Contract content reviewers living in New York City; Washington, DC; and the San Francisco Bay area where costs of living are high will be paid at least $22 hourly. Since that time, however, Facebook has realized that $15 per hour doesn't meet the cost of living in some areas.

Daphne, who did not give her last name in her blog post, said she has been working as a Facebook contractor for three years, first in ad review, and now in content moderation. But for workers who specialize in content moderation, the company chose to raise the minimum wage even more, explaining: "their work is critical to keeping our community safe, and it's often hard". Seattle residents will get $20 per hour and those in all other metro areas in the United States will start at $18 per hour. "We also have a whistleblower hotline where anyone who does contract work - including content reviewers - can raise concerns directly to Facebook".

The company said it's looking into "similar standards" outside the US but did not say when.

Facebook on Monday announced pay raises for thousands of contract workers, as well as support services for content moderators, less than one week after The Post detailed grievances from workers who say they are treated as second-class citizens at the tech giant. And even its thousands of human workers can't catch everything. It has said that 30,000 people work on its safety and security teams that includes content moderation, but it is not clear how many of these are contractors. We made these changes after hearing feedback that reviewers want more control over how they see content that can be challenging. In recent months, some employees at the company have begun pressuring management to make larger changes, by bringing up working conditions for contractors at meetings and supporting efforts by organized labor. The company does not share the numbers of contract workers it has. In February, The Verge reported that some moderators who spend their days scrubbing these sites have suffered from depression.

In 2015, Facebook introduced a $15 minimum wage. "We started this process middle of a year ago", Gale said. Moderators will soon be able to review videos without sound, opt-out of autoplay videos, and look at images in black and white, rather than color. Reviewers will still need to remove the blur effect to review the content, but at least it won't show up in their feed in the abrupt way that it does now.

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The company said it would now require contractors to provide on-site counseling during all hours of operation and not just certain hours of each shift.

Facebook will now "ensure counseling support is available on site, during all hours of operations, not during only the day shifts", he added.

Employee activism at places such as Google and Facebook has placed a spotlight on contract workers.

After reviewing its options, the social network is taking additional steps that better reflect local costs of living. "We certainly hope that other major tech corporations follow suit".

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