Faulty Pixel users to get up to $500 from Google

Faulty Pixel users to get up to $500 from Google

Google promised to take action, but after a year of less-than-satisfaction, a lawsuit appears.

The affected phones were manufactured prior to January 4, 2017, with the owners suing Google in February 2018 after claiming they were intentionally sold faulty phones. Google eventually admitted this was due to a "hairline crack in the solder connection on the audio codec", which was present in fewer than 1 percent of units sold at the time.

"Instead of fixing the defective Pixel phones, providing refunds, or replacing the devices with non-defective phones, Google has replaced defective phones with other defective phones, resulting in many consumers repeatedly experiencing the microphone defect", the complaint said. Google set aside $7.25 million for the settlement fund - if that's not enough, the money will be distributed on a pro-rata basis.

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Earlier in April, the search-engine giant agreed to settle a lawsuit relating to Nexus 6P devices, which suffered from a bug that could trap them in a boot-looping issue.

The highest level, which will see claimants receive up to $500, is for those who returned a defective Pixel phone only to receive a handset with the same issues. Any owners who had just a single defective device could get up to $350, while anyone who had to pay an insurance deductible could have its value repaid. Even Pixel owners who have never faced any issue with their phones could get up to $20 from this settlement.

A final decision will be made by the courts on 5 June, and if the deal is approved Google will start splashing the cash.

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